Testimonials

Call Newark Office Phone Number (510) 656-4400 to schedule an appointment with Dr. Cheng.


Ms. Mishell Holme’s Testimonial:

“This letter is to express my gratitude and appreciation. As a new patient, I was treated more like a friend and not a patient. Your excellent listening skills impressed me by the way you involved me with different options for my treatments and concerns.
I walked into your office fearful of any dental work. Yet, I left feeling more relaxed and empowered to make right choices about my dental care.
Your excellent communication skills allowed me to understand various dental work needed. The total environment in your office is very warm and welcoming.
Please fell free to share this letter with any potential patients.Thank you for your humanistic approach to dentistry.
You and your staff, are a true gift to making everyone who steps into your practice beautiful.
Sincerely yours,
Mishell M. Holmes”

Ms. K. Segarra Otico’s Testimonial:

“I’d like to personally thank you for taking such good care of my smile. At first, I was a bit hesitant to part with a dentist that I had been going to for over 10 years, but your thorough consultation and treatment makes me wonder why I hadn’t switched over years ago! Your methods are gentle yet affective. I like the fact that you are upfront with my teeth, their care and their treatment. I have never had that with my past dentist. He would just keep doing things that I thought I needed and never taught me or told me how to further care for my teeth.
Most recently, you did the porcelain veneers to the front of my smile. I have gotten so many complements and praises about how much they love my teeth and they ask me where I did it. I have made it a point to refer your services over and over to my family, friends, co-workers, and employees. I’m so pleased with the results! Even my husband is jealous!
Your work has lifted my self-confidence when speaking to a crowd or smiling at the camera. Thanks so much again.
Sincerely,
Kathryn Otico”

Mr. Greg Mitchell’s Testimonial:

“I have two reasons why I go to Dr. Teresa Tran Mercado:
I have never had a billing hassle with either her or my dental insurance provider. Her professional dental techniques are exceptional. I’ve never had a needle or drill strike a nerve and I have never been back to work late following an appointment.
Dr. Mercado personally designs and communicates your dental treatment plan before any work begins. No surprises!
Her warm personality and practiced-techniques make you wonder why you ever were afraid to go to the dentist. I have had extraction, root canals and cavities filled without either pain or anxiety; moreover, she accomplishes these procedures with astonishing speed.
Her staff’s incredible experience and quickness at handling (handling, not working with) issues with dental insurance providers is second to none.
If you are scared about going to the dentist like I am and hesitant about billing practices, you are looking for a dentist like Dr. Teresa Tran Mercado. She knows your dental providers’ reasonable and customary structure and only charges a fair amount.
Before I went to Dr. Mercado, I dreaded going to the dentist. Now I look forward to my appointments with Dr. Mercado.
Best Regards,
Greg Mitchell”

Salvador Del Mundo’s Testimonial:

“Dr. Mercado and staff are always kind, friendly, and informative. On my first day there some 5 years ago after trying to find a new dentist, I immediately felt welcome. Dr. Mercado genuinely cares about her patients and it shows in her work and how she treats her patients. I could not have found a better dentist.”

Thao Dinh’s Testimonial:

“My husband and I recently visited Balentine Plaza Dental Care for a couple procedures, and we both agree that the customer service here is exceptional compare to many offices we have previous visited! Claudia was the person who set us up with our appointments and greeting us when we arrived, and Claudia is the perfect example of superb customer service. Claudia is very courteous, thorough, and professional. Trish is the person who handled the financial aspect with our insurance, and Trish herself also exhibit great professionalism with strong follow up skills and precision in her calculation for the cost of service. Dr.Mercado worked on both me and my husband, and she takes time to thoroughly explain to us the issues and recommendations as well as being very open to any question we may have. We appreciate a dentist who educates us, especially on how to take better care of our teeth,and Dr. Mercado does just that and more. She is very thorough and detailed in her work, and when there is further correction that needs to be done, she is very patient and does it until it is satisfactory. I personally have been jumping from dentist to dentist and have yet to find anyone as professional, ethical, and caring as Dr. Mercado. I highly recommend this dental office to anyone! I wish I came to this office sooner.”

Ronald Simmon’s Testimonial:

“The staff at Balentine Plaza Dental Care were very friendly and courteous during my first visit. I liked the way they explained to me (through video and pictures) the results of my dental examination and recommendations to promote healthy teeth and gums. This has to be one of the best dental visits that I have experienced.”

Rafael Reynoso’s Testimonial:

“I no longer dread going to the dentist. The staff here ease my anxiety and are friendly and thorough in their treatment. I feel confident that they are doing everything possible to ensure my teeth and gums are healthy. My only complaint is that I wish that I had been a patient here sooner.”


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