Balentine Plaza Dental Care

(86) Family Dentistry
Been coming here for at least 5 years. Always receive warm, professional service from EVERYONE!! Plus the office/ bathroom is very clean and comfortable and everyone is always on time!!
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All I can say is thank you Dr. Chan! I recently moved to Newark and needed a new dentist. My first visit for cleaning went great, better than my last dentist. The BIG thank you is for this past Memorial Day weekend. I broke my front tooth veneer off eating pizza, on my birthday! I was up in Sacramento and of the 20 plus dentists I called, none picked up or were working. I figured ok guess I need to wait to Tuesday, this is Sunday Memorial Day weekend, I call Balentine leave a message. Dr. Chan calls me back shortly after and says come in Monday I'll fix you right up. Remember this is Memorial Day Monday! In and out 35 minutes perfect execution of dentistry. Dr Chan, thank you!!!
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I want to say thank you to Dr. Michael Chan! I am usually a bit nervous when changing doctors..., but Dr. Michael Chan made the whole process so soothing and comforting. He checked in on me once in a while to see if I am still doing okay, and also you can tell he is very meticulous when he is performing. Very professional, careful and caring. I found this place last year when I moved to Bay Area, at that time I was living in Fremont. I actually moved away from Fremont to San Jose, but I keep coming back to Balentine Plaza Dental Care even though it means a few extra minutes driving, but the experiences and care are totally worth it!
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Love Trish! Miss Marissa! But the new team is definitely a nice one!! My teeth are super clean! (I looked how much stain she had brushed off me). The whole team are very professional and nice in general. I have been going there for years and look forward for more years to come.
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I have been coming to this office for over 10+ year now. Before when it was Dr Mercado. Great welcoming staff and the hygienists over the years have been great. I've never had an issue with billing, and the service I get has been great. Have been taking care of the entire family. My kids have no problem here and are not afraid of the dentist at all.
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I really like Dr.'s advices. He prefers if we can not do the processor then don't do it. I received an email saying he is going to be doing the admin work only. That's sad! I will see how the other dentists he hires Area if they evaluate and give advice like Dr. does
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I recently moved to the Bay Area from Southern California so I had to find new doctors and dentists for me and my family.  I am glad I found Balentine Dental Care.  Today was my 1st appointment with them and had a cleaning. Dr. Chan and Dr. Lee let me know what I need to do and even though I have a few things I need to do, he prioritize it all and didn't try to upsell anything.  Even though I have insurance, I always had to pay a lot out of pocket but do not feel like I have to here.  Highly recommend but afraid the more people that comes here, the longer you have to wait for an appointment.
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Every visit has always been a positive one with the great staff they have! Marissa Aquino has been very helpful in my past check ups and she has provided tremendous feedback. I really admire her work ethic and knowledge on what she does. Keep up the great work Marissa!!
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One of the best and comfortable dental visits in years. Very courteous and helpful staff and was extremely comfortable to work with. He explained things very clearly and accommodated me and was able to help quickly in resolving my tooth issues. Highly recommend this place for dental care.
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Dr. Chan and Dr. Lee is amazing!! I moved from SoCal to NorCal and had to look for a new dentist, I feel so lucky I found Dr. Chan and Dr. Lee. He was very thorough with my cleaning and is definitely very passionate about his job. Also, he discovered my previous ortho put excessive amount of glue on my lingual retainer which caused my gum to bleed, and offered to remove it. The whole process took him extra 20 -30 mins, and he didn't even charge any extra besides the regular teeth cleaning. Everyone in the office was really friendly and professional as well. Already booked my 2nd cleaning at the end of this year. I always hated the whole teeth cleaning process, but I was very happy to be at this office and look forward to my next visit.
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Everyone here is super nice and the environment is comforting. Professional attitudes all around. The team speaks to each other precisely but when speaking with the patient, all is explained in layman's terms.Love this place!
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As a child I never liked going to the dentist and even now as a adult I'm not very fond of anyone touching my teeth or drilling into it. Luckily, 4 years ago I found this place. My concerns are always heard and I am approached with a lot of care by the dental assistants and the dentist himself. These ppl don't do the whole car sales pitch crap where they try to make you do things (get more services). I appreciate the non bs and get to the point attitude. I walk in smiling and walk out smiling. What else can I ask for? My teeth look great, I have no gum disease, and these ppl here know what they are doing! My husband and children love them too!
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I have been the patient for over 4 years and my experience with their services so far is more than excellent.   Originally I just wanted to support my neighborhood business and it turned out this is my best dental experience.   I have referred 2 family friends and they feel the same.   Thank you  for not only keeping my teeth clean and healthy,  but also making me feel great before and after my appointment.
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Friendly, courteous, professional and always takes care of me. They always ask if I am doing ok every step of the way. Dr. Chan and Dr. Lee checks out my teeth at every visit. Provides feedback and recommendations. Ask if I have questions. You just get a feeling of being cared for. They're and I would recommend them to others.
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So this is my second time here and let me tell you I'm not going anywhere else! I haven't been to the dentist in 3+ years and was TERRIFIED to go and see what the outcome was. When walking in everyone was really welcoming and very sweet. Kevin and team makes sure you're ok and takes the time to explain what they are doing so you're not left in the dark. I got some fillings done yesterday and it was my first time doing it without being numbed and it was such a breeze I was able to go about my day without the hassle of waiting for the numbness to go away. Seriously if you're looking for a great dentist this is the place to go without hesitation!
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After many family members telling us wonderful things about Dr. Chan and Dr. Lee's office, I decided it was time. For my 5 year olds first visit, the front desk greeted us and made her feel at ease by telling her they had heard all about her from her grandma (who they had seen the week before) and were so glad to meet her. They have a small corner with kids books and a treasure box with prizes for after the visit. My daughter loved getting to wear cool, pink sunglasses during the visit. The TVs in each room were a plus. I was very pleased that her first visit to the dentist was a positive experience and she was excited to tell her little sister all about it. I had my first visit yesterday and again, I was warmly greeted. I highly recommend Dr. Chan and Dr. Lee and his staff. The office is clean, up to date and doesn't smell like a dental office. Dr. Chan and Dr. Lee and his team are friendly, thorough, informative, gentle, and don't rush you. Thank you!
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Dr. Chan is by far the best dentist I've ever had. He is extremely meticulous and will not impose on any unnecessary treatments. He is also extremely patient and makes sure I understand ahead of time before he starts his procedure. I've had very horrible experiences in the past, so I do consider myself extra "picky." I currently reside in New York, but always make sure to make a trip back to Balentine Plaza when it is time for my cleaning. 100% worth it! :)Not to mention, he also has a stellar staff who also always make me feel at ease before every cleaning.
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All the staff is very friendly and helpful. They are really easy to talk to, very important for me because English is not my first language.
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Great service and a great dental team to work with. My whole family has joe switched over to Balentine Plaza Dental cafe.
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Have been coming here for a couple years- excellent service!  Dr. and staff very proactive in helping to prevent dental problems and maintain teeth.
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Great service, good advice. Went for cleaning and check up, will definitely be coming again
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I have been seeing Dr. Chan and Dr. Lee for the past several years and he's been the best dentist I have ever had. His team is also amazing. From the front desk, dental hygienists, and office manager. He's very knowledgeable, super nice, and takes care of all of his patients. When the time came for my son to see a dentist, I knew exactly where to bring him. If you're looking for a dentist, then this is your guy.
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Spoke to a few places when looking for a new dentist and am so thankful I discovered such a great place so close to home (do not let the foodmax shopping center deter you)! I was first impressed just by the conversation and types of questions they asked me in the initial phone call compared to other places I was researching. I also love that they give you the option to receive text message alerts for appointments. The lobby, office, etc. are not large, but very clean, modern yet still comfortable. All the staff, including Dr. Chan and Dr. Lee, were personable, informative and put you at ease. I knew I needed work done and was prepared for the worst when it came to anticipated costs - I was happily surprised to see their estimates were what I would consider very reasonable and far below my expectations. It was a huge sigh of relief to find a dentist I feel good about and to have that looming box on my to-do list checked off!
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Everyone at Balentine Plaza Dental Care greets you with a smile and are the nicest people. I have gone here now for a year and it has been nothing but a pleasure. I would recommend Balentine to everyone! My last dentist what a family friend and I can say that Balentine has been just as great!
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Got in and out of my appointment fast! :D I hate having to wait at my previous dentists when I've already scheduled an appointment. Dr. Chan and Dr. Lee and staff are very professional and honest. They're there for your better oral health and not for the money. The office is very tidy and clean and I LOVE the coffee machine!
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I think no one likes to go to the dentist, but it's one of things we all gotta do. Dr. Chen and his staff are extremely friendly. They make sure you would feel comfortable from the minute you enter the door until the the minute you exit the office. Dr. Chen takes the time to explain everything. He also gives you many treatment options for what makes more sense for your wallet and health. They work with your insurance, so you don't have to worry much about bills later. I had an issue with one of my front tooth, and because I went to 5 different dentists, got like a million second opinions amd did A LOT of research (that should tell you how picky I am, I don't trust just anybody with my teeth) and man... some would tell me some weird treatments, some would try to get at my wallet. Well.. I decided on Dr. Chen after viewing his work, and it was the best decision ever. He explained everything, and did the job in one session. No crazy bills, treatments or pain. If you have a big fear of going to the dentist, I would definitely recommend this place.
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Root canal complete. Efficient, friendly, and thoughtful service. Never waited more than 5 minutes. Greeted by name with a smile. Spoken to like a good friend by everyone. Empathetic to my work schedule. Clean & organized.Standouts:1. Thoughtful in numbing agent choice so I can head to work and not be drooling everywhere. 2. Playroom for children including video games.3. Use of waitlist for my preferred appointment times as other people cancel/reschedule.
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Fantastic and friendly service from everyone, very thorough in explaining the procedures for first-timers to their clinic and lots of care is provided to improve the health of your teeth. If you have questions, they have the answers. :)
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Fantastic and friendly service from everyone, very thorough in explaining the procedures for first-timers to their clinic and lots of care is provided to improve the health of your teeth. If you have questions, they have the answers. :)I highly recommend Balentine Plaza Dental Care!
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Great experience for the entire family. Good old fashion practice combined with the latest technology. Excellent customer service, great staff, great doctor. My 4 year old even wanted to go back the following day for more fun at the dentist.
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Nice place in Fremont area. Merissa is great my hygienist. Good and friendly people. Getting an appointment is not easy, as are really busy. But they work closely to accommodate cancelled requests.
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Always a good experience with this place.The hygienists are always friendly, the actual dentist visit is no longer than it needs to be. TVs, magazines, and coffee for those who want the extra mile in an office.I asked about a mouth guard because of my grinding and they mentioned it may be TMJ and that although their options are expensive with my insurance ($400) regular drugstores have some options as well for much cheaper.Again, highly suggested for a clean and friendly neighborhood dentist office.
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They're really nice!!! They still use scary dentist tools, but they're real gentle about it. My first visit involved us talking about Chinatown pastries, which kinda disproves the theory that dentists are demons and that Dr. Chan and Dr. Lee has a life and soul outside of his work. It's quite refreshing. It might be kinda lame to say this but I'm glad I found a dentist I can trust.
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I don't think anybody likes going to the dentist, but the staff at Balentine Plaza Dental Care make it almost bearable.Ever since I was a kid I've always hated going to the dentist. Partly because I had a jacked up grill, but mostly because my first dentist was a real jerk! I remember him telling another dentist that he hated me...mostly because I threw up on him on several occasions.As I am now a fully fledged adult (am I though?) I am unfortunately responsible for making my own dentist appointments.  I used to live in Newark, so I found a place close by...it was across the street from my condo complex.  I immediately fell in love with this place. They do these touches that make the experience so much better: TVs at the different stations, they give you sunglasses so the bright light doesn't shine on your eye, and they have a nice kids area. But the real winner here is the staff. Everyone and I mean everyone is amazing.I've since moved to the South Bay, but I still make the drive to go here for my checkups and any issues I might have. That reminds me, I have a bar behind my lower teeth from some orthodontics work from the late 90s (!). One day after eating some tough meat, a portion of the bar broke off. I left a message with Balentine, in the morning as soon as they opened I received a phone call and they told me to come right in. Dr. Chan and Dr. Lee took care of this issue in less than 5 minutes...amazing.
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For my experience to 'Balentine Plaza Dental Care' it was great. All the staffs nice, friendly, well-informed, and helpful as well. I would highly recommend to this dentist place!
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I've been coming to Balentine Plaza Dental Care for a few years now for cleans, check ups and *gulp* a cavity filling! There are a lot of dentists around the place and it can be hard to determine who's good, and who's not. So I'll give you a quick run down of my experience. 1) Scheduling They are very good with offering multiple dates and times, and will find something to fit your schedule. They are very communicative right up to your appointment to ensure you don't forget! (Guilty) They are open on Saturdays which is good for busy families but the do book up quickly! They are great either on the phone, in person, or with texting (I like that personally) - Crystal is a pro at follow up!2) The Surgery It's clean, well presented, lively, and modern. There's a play room for kids, free decent coffee, and the waiting room has lots of natural light - not that you'll be sitting there for long!Parking is super easy, and the building is easy to find. The rooms are good, and they have tvs in each room for those who want to tune out (or can't talk because you have a mouthful of instruments)3) The Admin StaffI've never been here and not been met with a happy and smiley face, a warm welcome, and a genuine interest in me. It's a good sign when the staff are happy to be there! :)4) The Dentists and TechsI'm a doctor's kid so I've met my fair share of medical people. Not only is this team competent, but they are human! They don't treat you like a specimen, but are very good explaining what's going on, what they're going to do, and what it all means. They are very mindful of your comfort and even have numbing gels and stuff for big babies like me! Haha
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I've always hated the dentist. Between the uncomfortable feeling of someone digging in my mouth and the aweful noises of the tools, I try to prolong my visits as much as I can.. That was, until I found this place! Not only are all the staff members friendly and sweet, but they do a great job cleaning! Marissa was awesome! She was gentle & quick and put my nerves at ease. Kudos to the entire team!
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Amazing dentist and great team! It is often very hard to find the right doctor or dentist, especially on a trust basis. But Balentine Plaza Dental Care goes above and beyond, and I would trust Dr. Chan and Dr. Lee with my dental life. He explains everything patiently and shows the evidence right there and then on the x-rays and photos. He will not push you to do anything, only lay out your choices so you can decide. He is dedicated to his work and will not rush cleanings or fillings. The hygienists are also informative and make you feel at ease. Very friendly front room staff, and the environment is relaxing. I used to hate going to the dentist, but I look forward to these visits now!
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Recently moved to the Newark area and needed a new dentist. Requested an appointment online and Crystal called to confirm the appointment promptly. Everything went very smoothly from X-rays to scaling to cleaning to polishing. Dr. Chan and Dr. Lee and his stuff are extremely friendly and really go out of their way to make sure their patients have a good dental visit. Another 5 star review for Dr. Chan and Dr. Lee and his team!P.s. Dr. Chan and Dr. Lee also speaks fluent mandarin!
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I am very happy with their service. All of them are very professional and truly cares about my well being. Marissa was thorough with her explanation. She did a great job with my teeth cleaning. She provided my condition very clearly with Dr. Chan and Dr. Lee. I was in excellent care this afternoon. I informed Dr. Chan and Dr. Lee that I am extra sensitive with my gums. He made sure that I was not in pain. Dr. Chan and Dr. Lee added more numbing medicine once I felt a sharp pain from the drilling. Dr. Chan and Dr. Lee made my day since he did not charge me for the medicine and added drilling/filling on my tooth. It was very easy for me to schedule my appointment online. It was quite convenient. They also accommodated my second appointment since I wanted to be seen in the afternoon.The facility is nice and clean. The front office has coffee and hot cocoa for the patients besides having magazines neatly placed on the glass table. The kids get to play games and watch videos. The bathroom is fancy looking and well designed as well.Parking is convenient since there are plenty of spaces in the plaza. The business is located on the side.I recommend this dental office. They provide exceptional service. All the staff greet you by your name once you come through their door. Very impressive!
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I checked in on 6/29/17. Very nice and friendly staff. Marrisa was responsible to take picture and cleaning. She was explaining each step of the process nicely. She did my cleaning softly snd gentle. After that Dr Kevin talked to me about next steps. He is also really nice and friendly.I recommend this place to everyone who are living in this area.
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I've been coming to Balentine Plaza Dental Care for a few years now for cleans, check ups and *gulp* a cavity filling! There are a lot of dentists around the place and it can be hard to determine who's good, and who's not.So I'll give you a quick run down of my experience.1) SchedulingThey are very good with offering multiple dates and times, and will find something to fit your schedule. They are very communicative right up to your appointment to ensure you don't forget! (Guilty)They are open on Saturdays which is good for busy families but the do book up quickly!They are great either on the phone, in person, or with texting (I like that personally) - Crystal is a pro at follow up!2) The Surgery It's clean, well presented, lively, and modern. There's a play room for kids, free decent coffee, and the waiting room has lots of natural light - not that you'll be sitting there for long!Parking is super easy, and the building is easy to find. The rooms are good, and they have tvs in each room for those who want to tune out (or can't talk because you have a mouthful of instruments)3) The Admin StaffI've never been here and not been met with a happy and smiley face, a warm welcome, and a genuine interest in me. It's a good sign when the staff are happy to be there! :)4) The Dentists and TechsI'm a doctor's kid so I've met my fair share of medical people. Not only is this team competent, but they are human! They don't treat you like a specimen, but are very good explaining what's going on, what they're going to do, and what it all means. They are very mindful of your comfort and even have numbing gels and stuff for big babies like me! Haha5) The ExperienceI've been going here and been very happy. I like them and well, it's very good considering that I am still going to the dentist to be poked and prodded! On my recent visit which just happened to coincide with my birthday, I was handed an envelope. I assumed it was a generic corporate card so we exchanged pleasantries and I was on my way with clean teeth.However when I opened the envelope at home, I actually found a handwritten note with a personalized message from each staff member, and a Starbucks gift card.Now, having worked in advertising and product design for years, one could be cynical about this as a marketing ploy. However, when one also knows just how much work and effort is involved to not just say you care, but to do the actual work of showing it, it's only then you truly appreciate who is real, and who isn't. Marketing isn't the problem with companies - inauthenticity and pretense is.The card and gift was simply the final piece that showed me this business and group of people actually care about their work, their patients, and how people feel. Their marketing is authentic because they are.So, if you ever find a person let alone a business in life like that, be sure to keep them close because they are rare and valuable! Do yourself a favour and book an appointment!
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I was back and forth with other dentist near the area. Some of them weren't professional and legit telling my they will call me in a week and haven't taken any information from me or just told me to come in at a certain time. Be careful with these fakes . >_< Had a final choice on choosing the right one. Because my patients was running low and Balentine was my last choice. It worked for the best. I called and spoke to Crystal (She's so professional and friendly). Setting up an appointment was a breeze, she asked when,I told her sooner the better, she said come in an hour. Guys, I dropped everything and I was there in a heart beat. @[email protected] The office is cozy and inviting before when I walked in. Everyone was so cute and friendly I just want to hug them all. :o* Dr. Chan and Dr. Lee was AWSOME!!!!.The procedure was smooth and painless and fast. I had my hands folded and on my lap, not strangling the arms on the chair. Almost fell asleep too :0) If you have kids, there's Wii games, movies, and books. You guys have to go there, it's theeeeee best! Book your next appointment with them when you can, but if you have a dentist, leave them. Thank You Balentine Plaza Dental Care!!!!! Can't Wait to Go Back! Peace2_Hearts&Kisses :OD
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I am so happy that I found Balentine Plaza Dental Care! I have moved from LA area to Fremont and was looking for a great dentist to take care of my 2 crowns, some fillings, routine checkups and other dental work. I have already gotten 2 crowns done and 2 cleanings and some fillings and I am very satisfied with the result. I really like Dr. Chan and Dr. Lee, his beautiful wife Crystal and all the people who work there. They are always very friendly and caring. I had a few things go wrong with my schedule and my car and they were very understanding and sweet about it. I recommend everyone to try Dr. Chan and Dr. Lee and his team for their dental care.
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Very happy are very friendly recommend
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Most recommended dental care in the bay area! All are very friendly and really takes care of me and my husband. Even though my Birthday was 3 weeks ago. They manage give me a Birthday card and a giftcard to enjoy! Very thoughtful staff! We love these guys!
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This is so far the best dentist office I've been to, for them being both professional and heart warming. I found this office last month because my crown all of a sudden fell off when I was chewing a gummy candy, and I was in panic mode to look for help. It happened at 9pm, I found Dr. Chan and Dr. Lee's clinic via zocdoc.com with very next day availability, made booking, and found the place easily the next morning. After talking to Dr. Chan and Dr. Lee, A horrible teeth situation(in my mind) turned out to be a 10min process of glue my crown back, and that was it! Totally saved my day/weekend cuz it was a Friday!! Both Cyrstal( receptionist) and another assistant girl were extremely polite and good with communication, whenever there's schedule change, you can always expect a call for heads up and they make you feel home by chatting and trying to know you in person. During the 3 visits( crown fall, normal cleaning, teeth filling), Dr. Chan and Dr. Lee gave me a deep dive and education on my teeth condition and recommendations on teech protection/ maintenance, very helpful. Tbh dentists used to be my nightmare, but not so much any more!Would highly recommend this place to anyone who lives close to Fremont
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Very courteous staff! Everything is explained in detail before the procedure. Extra care is taken for patient discomfort. Would definitely recommend to friends and family.  My kids (5 and 3) also love coming here.  The staff is very kid friendly!  Extra care and lots of patience is shown when my kids go there for their cleaning.
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Update: super kid friendly. We brought in our 2yo for his first dental check and he was given a very SMOOTH break in into what means going to the dentist. "Dr. Kevin is cool"
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I am so happy that I found Balentine Plaza Dental Care! I have moved from LA area to Fremont and was looking for a great dentist to take care of my 2 crowns, some fillings, routine checkups and other dental work. I have already gotten 2 crowns done and 2 cleanings and some fillings and I am very satisfied with the result. I really like Dr. Chan and Dr. Lee, his beautiful wife Crystal and all the people who work there. They are always very friendly and caring. I had a few things go wrong with my schedule and my car and they were very understanding and sweet about it. I recommend everyone to try Dr. Chan and Dr. Lee and his team for their dental care.
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I am really glad I was introduced to this dentist clinic! Not only are they friendly, they are always on top of scheduling; they don't try to sell you bogus procedures you don't need; Dr. Chan and Dr. Lee does a fantastic job at explaining to you what he sees and what you need to do to keep your oral hygiene at its best; the facility is extremely clean and easy to find; the list goes on and on. Don't settle with your crappy dentist if you are not happy with him/her. Give this place a shot.
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This was my first visit to this office and I'll be coming back again! I've visited so many dental practices my whole life (thanks to all the candies I ate when I was young) and this is definitely one that I will use as my family dentist. The front desk staff is so nice and helpful! They even have complimentary fancy coffee in the waiting area :) and a room for kids to play in. The dentist is very gentle, knowledgeable and easy to talk to. The place is also very clean, which is a big plus for me. I highly recommend this place!
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All the staff were friendly. They make sure they explain every step they do to me. Clinic was clean and neat. I would highly recommend this place.
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Moved to Newark a couple of weeks ago and found Balentine Plaza Dental Care on yelp. I'm a big fan of Yelp and always say "yelp doesn't lie." The 5 stars they have is well deserved!The staff were super friendly and helpful. They had automated text messages to remind me of my appointment - which is very effective. The doctor was very good and helpful in answering my questions. My teeth looks super shinny after the doctor spent diligent effort to clean my coffee stains. Will be a regular here going forward!
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Wonderful team who goes the extra mile to make sure you and your teeth are getting the best care possible.
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Thoroughly impressed with my experience at this dental office.  While availability was a problem when scheduling an appointment on-line, it was very simple to do because you get to see exactly when Dr. Chan and Dr. Lee is available.  After scheduling an appointment, I received a call from the office to inquire about my dental insurance and my previous dental history.  Everyone at the office were very helpful in getting me all set up.  A couple days before the appointment, you'll get an e-mail to confirm your appointment on-line.On the day of the appointment, I made sure to come a couple of minutes before the appointment to fill out the paperwork.  The paperwork was pretty straight forward and it took me less than 5 minutes to complete.  I was actually very impressed with how Dr. Chan and Dr. Leeand his staff run their office as I was able to see Dr. Chan and Dr. Lee on-schedule.  He made the visit very comfortable and I loved the fact that he explained everything step-by-step to make sure that I knew exactly what was going on.  I appreciated that he kept asking me if I had any questions, which was foreign to me as most dentists that I've encountered just tried to rush me out and would get annoyed if I had any questions.  Most dental offices have the dentist check the X-rays and check for cavities before leaving the dental assistants in charge for the cleaning.  Most dentists make themselves unavailable to the patients.  Not at this office!  Dr. Chan and Dr. Lee, with the help of his assistant, did all the cleaning and took photos to show what was going on in my mouth.  Wow, thoroughly impressed again!Yelp definitely didn't let me down asDr. Chan and Dr. Lee and his staff deserve all the praise that they've received in these reviews.  How anyone can give them anything less than 5-stars is beyond me and I wish more dental offices would model their businesses after Balentine Plaza Dental Care.
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I haven't been to the dentist in over half a year. I stayed up last night playing out different scenarios the dentist and his assistant can torture me, most of it involving accidentally dropping things down my throat and the horrible water drill.All of the five-star dentists I've ever been through have a thing for shoving the suction tube as far back as they can and leaving it in there. I'm not one to gag, if they shoved it all the way down my throat I'll just keep watching the movie they have on and just put up with it. They would leave several sharp objects hanging out unattended in my mouth, every second of it is terrifying and the future visits brings me great misery. Dr. Chan and Dr. Lee is some other kind of mythical beast. He didn't gloss over and assume problems like my other dentists. He confirmed and reconfirmed and didn't state out any problems until he was finished checking. I didn't tell him my issues in detail either. I think I said something like "drinking cold water hurts my entire face and this thing itches sometimes", he figured it out and much more. Talking to him made me wonder why my other dentists didn't tell me anything. Maybe they were purposely dooming me so I would have to come to them regularly forever. They ran me though like a cheap assemble line, Dr. Chan and Dr. Lee treated me like a person with thoughts and feelings.The scraping, water drill, the flossing, they were all actually very comfortable. Like a teeth massage rather than hold-onto-your-seat-for-a-whole-hour kind of gig. Nothing dangled or threatened to fall into my throat. I felt very safe. The flossing though, I forgot how much I hate it when they floss you, I have no control, it is terrifying and degrading. Dr. Chan and Dr. Lee made it feel very comfortable and I could have sat through it all day long. I think Dr. Chan and Dr. Lee is some kind of empath. Or maybe he has some kind of super power of turning pain and horror into a nice dream.I could tell Dr. Chan and Dr. Lee was awake and present, not daydreaming about an argument with someone. He didn't rush, but he was quick with his work from a lot of good practice. He pulled up pictures of my teeth at the end and talked me to about everything that he believes needs to be done (and what doesn't need to be done), he made sure I fully understood what was going on with me. I'm very grateful for that. I'm so used to coming in with an issue and then leaving not knowing what happened or what I'm suppose to do next except come back again so they can do something.My appointment was an hour long but it felt like ten minutes under the hands Dr. Chan and Dr. Lee.
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I was back and forth with other dentist near the area. Some of them weren't professional and legit, telling me they will call me in a week and haven't taken any information from me or just told me to come in at a certain time. Be careful with these fakes . one had no reviews and the other one review stating that they will leave you in pain. Lawd no! Had a final choice on choosing the right one because my patients was running low and  Balentine was my last choice. It worked for the best... I spoke to Crystal (She's so professional and friendly). Setting up an appointment was a breeze, she asked when,I told her sooner the better, she said come in an hour. Guys, I dropped everything and I was there in a heart beat.  @[email protected] office is cozy, clean and inviting when I walked in. Everyone was so cute and friendly I just want to hug them all.   :o*Dr. Chan and Dr. Lee was AWSOME!!!!.The procedure was smooth,painless, and fast. I had my hands folded and on my lap, not strangling the arms on the chair and no one had to hold me down. Almost fell asleep too :0) When Dr. Chan and Dr. Lee says,"Trust me". Trust him.If you have kids, there's Wii games, movies, and books in this cute little room. You guys have to go there, it's theeeeee best!  Book your next appointment with them when you can, but if you already have a dentist, leave them. Thank You Balentine Plaza Dental Care****Can't Wait to Go Back!Peace2_Hearts&Kisses :OD
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I havent been to the dentist in forever so was unsure how this would work. Submitted a request for an appointment online. Got a reply from Trish within 30 minutes! I filled out their intake form and emailed it back. Set appointment and then saw them a couple days later. Super easy! Office is really clean and cozy. The chair had a TV in front of me which really helped with my nerves. Reese was really sweet!!! She took my x-rays, flossed my teeth, and polished them. Asked me some questions and made notes for DDr. Chan and Dr. Lee. Dr. Chan and Dr. Lee gets in and measures my gums. Cleans off the plaque and then shows me all the photos and x-rays and explains everything in detail to what I need done. It was really interesting! I loved how they all explained everything to me and it didn't feel rushed. This was the most pleasant experience I've had at a dental office before!
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Friendly and professional staff. Had a cleaning and checkup and was extremely pleased with the experience. Dentist provided detailed explanation of all the problem areas via photos and I felt super comfortable having my 2 year old being examined by him. I highly recommend if you're looking for a family dentist!
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My son and I have been going here for at least 4 years and couldn't be happier. Our Dental Hygienist Stephanie is a superstar. Her level of professionalism and warm, down-to-earth personality make for a great experience every time. I look forward to getting my teeth cleaned. It's a blessing to build this kind of rapport with dental office, medical office, etc. Something critical to your well being should at the same time be associated with positive feelings. For this Stephanie and team get 5 stars! Keep up the good work :-)
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Stephanie has always done great work! She's very gentle, thorough, informative, and always has an answer for every question I have for my cleaning and teeth/gum care. She gives me feed back on my brushing and gum care from my last visit to my current which helps me..."huge", and she always gives me recommendations for other ways to care for my teeth and gums. THANK YOU THANK YOU THANK YOU!
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This is the first time I've ever left a dentist office thinking, "Yay, I'm going back there!"  The entire process went by super smoothly and each person I encountered was incredibly genuine and friendly. Crystal at the front desk was great to work with leading up to the appointment. After the appointment, she talked me through exactly what would cost me to do their recommended treatment for the next appointment (I've NEVER been to a dentist and been able to get that kind of clarity on cost). Thanks so much!  Kevin was fantastic and very professional. I can tell he is passionate about he was. I forgot who the assistant was but she was also super friendly. I felt like the exam was the most thorough that I've had -- I'm definitely going back here as a regular patient. Thanks guys, keep it up :)!
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Friendly staff. Great facilities. Geared towards customer service and providing the patient with a comfortable experience. They also go into detail with their explanations and explain the reasoning. Dr. Chan and Dr. Lee is great at what he does and I highly recommend his practice.
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I've had my yelp account for a while, but I've always been a lurker as opposed to a reviewer. I did not expect my first review would, of all things, be for a dentist. However, Dr. Chan and Dr. Leedeserves my first review because of the excellent way he handled the tooth emergency I had last week.A friend recommended that I go to Dr. Chan and Dr. Lee when I found out that my old dentist retired. When I first called the office about my toothache, the receptionist was friendly and very polite, and Dr. Chan and Dr. Lee was able to squeeze me in for an emergency appointment. After looking at my teeth and taking a few x-rays, he explained some treatment options to me and recommended that I get a filling. I left the office with my mouth feeling a little numb but without the toothache that had been bothering me all week.I was a bit thrown off by Dr. Chan and Dr. Lee's youth, having gone to grey-haired dentists all my life. However, he is just as knowledgeable as my previous dentists and was far more willing to answer any questions I had about the benefits and disadvantages of my treatment options. Combined with the excellent customer service, I definitely recommend that anyone looking for a new dental care provider try out Dr. Chan and Dr. Lee.
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Going to a dental office is something that I don't look forward to. And finding a good dentist seems so difficult. Having multiple teeth fixed by different dentists over the years (my family had to move multiple times), I know it's necessary to make sure I can trust my dentist and the staff members. I probably know more about dental work than the average patients partially due to enough past experiences. I had a very pleasant experience here. Dr. Chan and Dr. Lee and his staff took their time to explain what is going on with my teeth and answer all my questions. They gave me options and I didn't feel like being pushed or trapped at all. Like I said, finding a good dentist seems difficult but only until you find one. I would come back and be seen by Dr. Chan and Dr. Lee again. Seems like very honest ppl here.
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Great experience, with a very professional atmosphere. It shows how much they care about their patients when they treat them in a nice and professional manner. Everything went smoothly and Dr. Chan and Dr. Lee showed me where my cavities were after taking pictures of them and showing to me on a monitor. We scheduled to have them filled in a next appointment. I would come again and would recommend to my friends and family.
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I will preface this by letting everyone know that I haven't gone to the dentist for YEARS (...yes, yes, I know.... I have quite the dirty mouth :P)I was never scared of going to the dentist or having my teeth cleaned but it was always difficult to have stable dental insurance for me. So when I finally got good dental insurance, I took on the task of finding a good dentist. I saw some very good reviews on yelp about Dr. Chan and Dr. Lee and decided to let him be the poor soul to handle my years of neglect and possibly gazillion cavities/plaque/tartar.Long story short, it was extremely easy to schedule an appt with Dr. Chan and Dr. Lee. The staff was very friendly and understanding but best of all.... Dr. Chan and Dr. Lee is definitely the meng!! Besides from being very funny and personable, he is also really gentle and thoroughly explains all the steps and the reasoning behind everything.  After going through my X-rays and doing the exam, he sat down and explained how my teeth was doing and some tips on how I could improve it. Luckily I only needed a deep cleaning and a filling for one cavity!!If you haven't seen the dentist for awhile for whatever reason... I highly recommend Dr. Chan and Dr. Lee. He really is a dentist that is honest and cares about his patients!
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Now that there is a 85 Degrees Bakery in Newark... you teeth might be looking for a friend to get them through the times. I am not a huge fan of going to the dentist but this place will definitely give you personable and outstanding service! Dr. Chan and Dr. Lee and his staff will take care of you and bring that smile to your face :)
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This review is for Dr. Chan and Dr. Lee, who took over this dental office from Dr. Mercado earlier this year (Dr. Mercado, who seems to have gotten so-so reviews below, is no longer at this dental office, so don't worry about that).  Dr. Chan and Dr. Lee has made going to the dentist an extremely pleasant experience - and this is coming from someone who hates going to the dentist!  Dr. Chan and Dr. Lee and his assistant Alexis made me feel very comfortable, explaining everything they were doing and giving me a very thorough, but also efficient, cleaning and x-rays.  They did not push me into any services and only let me know that next year I *might* want to consider getting a preventative filling where one of my back teeth had a unique groove that could be prone to getting cavities (and showed me the groove) - given that I try to avoid caviites at all costs because of the shots and getting the preventative filling would not require a shot, I definitely appreciated the free advice that did not come with any pressure at all.  Dr. Chan and Dr. Lee is also fantastic with kids - he gives dental hygiene lessons to the after-school program kids next door and has a really gentle and fun personality to make kids feel at ease.Another plus - the dental office, which has gotten a makeover, feels modern and soothing - there is free coffee, wifi, lots of magazines, and even a little play area for kids.  The little things make a big difference when it comes to differentiating between dentists.  I'll be coming back here for future appointments!
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This is the first dentist that I have been to that offers complete and thorough dental care.  I was tired of dentists that did not fully explain what was wrong with my teeth or what I needed to do.  Dr. Chan and Dr. Leedid a thorough cleaning on me that did not hurt one bit.  Then he explained what I needed to do to and the options I had for maintaining my oral hygiene.  Furthermore, he took the time to explain to me the options I had for straightening my teeth and the difference between all the options.  I also liked that he did not push me toward one of these options as he felt it was not necessary unless I wanted it.  Great and professional   doctor that looks out for the patient.  Will definitely come back and recommend him to all my family and friends.P.S.  Bung B. It is not Dr. Chan and Dr. Lee's fault if you have gum disease.  I do not believe for a second that he forced you to get treatment unless you needed it.  You should care more about your oral health instead of complaining about him ripping you off.  He is just doing his job.
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Had the most amazing cleaning with the Dental Hygienist.  And the staff were amazing and very professional.  You have to check them out :-)
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Awesome service and such a friendly staff! I had to go in for a mouth guard and fillings and it was painless and quick. The staff all know what they're doing and Dr. Chan and Dr. Lee is a very friendly person. My appointments were on time and the service was quick and efficient. Definitely a great place for those working in the area. It's hard to find a good dentist with limited time to spare away from your job. Very good appointment system as well!
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I have put off my visit to the dentist for three years only because I am petrified of going to the dentist because my teeth are so very sensitive . I finally give in and HAVE to find someone. After searching for a dentist and looking at reviews for a few weeks I finally picked Dr Mercado in Balentine Dental and am I glad I picked her !I cannot say enough about Dr Mercado and her wonderful staff . When you go to the dentist you are greeted by Rhisse who is absolutely adorable , she greets you with a smile and puts you at ease offering refreshments and free wi-fi whilst you wait . She makes you feel welcome and that nothing is too much trouble for her !! Dr Mercado , Sharon and Cesar have provided me with my dental care . I cannot say enough about them all . They are professional , full of knowledge, really really care about your teeth and you as a patient . Nothing is too much for them to do , they have all the time in the world to answer your questions . Today I had 9 fillings ( probably because I have neglected my teeth because I am normally too scared to visit the dentist ) This was the best experience ever . Dr Mercado was gentle and asked me if I was ok all the way through the treatment . I was sooooo relaxed in the chair and literally could have fallen asleep even though I was getting my teeth drilled ! My son is also seeing Dr Mercado and her staff and we really are so glad we came here because the staff here are EXCELLENT . I have no fault , no complaints whatsoever . If you want a great dentist , excellent staff and customer service and a no nonsense honest approach to your dental care then this is the office to choose. I honestly hated the dentist but the girls and Cesar at Dr Mercado's office are absolutely THE BEST !!!! This is how dental care and great customer service should be ! EXCELLENT !!!! They even had a welcome frame for my son on his first visit to Dr Mercado's office ! They go not one extra mile but 100 extra miles to offer you a great experience . Never before have I had such a positive experience at a dental office . I will NEVER go anywhere else . They are the absolute BEST !!!  My whole family will be using Dr Mercado and her wonderful staff !!
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Dr. Mercado and her staff are amazing!  Have been coming to them for years now and have no complaints at all.  They are highly professional and are all about the well being of their patients.  They don't have the fancy TVs on their ceilings or the high end furniture but their office is neatly organized and comfortable.  They are like a family away from my family!  Shannon, my hygienist is amazing and every time I leave she makes sure my teeth are super clean and free of stains.  They don't do unnecessary work just to bill your insurance carrier and only perform the work YOU really need and when the carrier gets tough and doesn't want to pay they battle it out so that you don't have to pay out of pocket.  This office is just amazing and I wouldn't change offices, they're stuck with me! ;)
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I've used a few other dentists before. But this is the best family dental care I have used in Bay Area! I wish I have found it earlier.  Dr. Teresa Mercado is excellent, very professional, genuinely cares about the patients. She has done two major treatments for me, the experience was so smooth. One time she worked 3 hours straight through lunch to treat the additional problem for me. I didn't feel any rush from her and her assistant. I'm amazed by how skillful and attended to details Dr. Mercado is! Not mention the heart warming phone call from her personally after my procedure recently.  Her assistants are great too. They are very knowledgeable and caring. The office environment is also the best among all the dentist offices I have visited.  Their equipments are state of the art. Last, I love the new dentist chairs. I was on it for 3 hours one time but still felt comfortable at the end.My husband is seeing Dr. Mercado now as well and is very impressed by how professional and kind Dr. Mercado and her staffs are.
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Clean. Professional. Courteous. Friendly. Great communication.  Balentine Plaza Dental Care is a dental office you can trust.  Most importantly, the entire staff will treat you like family. Highly recommended!!
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Dr. Mercado and her staff provide truly exceptional care.  They are happy to explain procedures and prices clearly, and schedule treatment within my budget without pressure.  The treatment is high quality, and they are always very considerate.  I used to get cold sweats in a dental office, but not here.  It is a comfortable, friendly environment and by far the best dental care I've received.They offer sedation dentistry, which has worked very well for me.  I am able to get more work done in fewer visits than before, and it sidesteps my (pretty severe) anxiety about injections.
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I am new to the area and was in need of a new dentist. I was brought in by a referral. At first the place was hard to find due to their location in the plaza, but they definitely are a jem to be found! After my visit I felt very comfortable with their work. They are very informative and thorough. You get one on one consults and reviews. The staff members are very personable and know what they are doing. They are always two steps ahead!
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Looking to pamper yourself while receiving the ultimate dental experience? Go to Dr. Mercado. She can sense how you're feeling and adapts accordingly. In my case, I HATE getting my teeth worked on but, she offered me therapeutic practices that would treat and prevent my anxiety (i.e. meds, music, etc.). She very organized and always follows up with appointments. Dr. Mercado is so sweet and gentle and does a great job! Best Dentist ever.
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I also disagree with the negative review, I'm impressed that a small businesswoman like Dr. Mercado is willing to reinvest in her practice to provide the technology to provide the best care. There are always 2 sides to a story, but my experince with Dr. Nercado is that she is very professional, caring and has a great friendly team.
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My husband, 7-year old daughter, and I (and soon our 2-year old) all go to Dr. Mercado for our dental care and she is wonderful!!  For years I had been been going to Poindexter, Barr, and Chang in Union City and didn't know what I was missing - professional, personalized and comprehensive service and care, high-tech equipment - until we started seeing Dr. Mercado.  Of course it also helps that Dr. Mercado is trained at UCSF.  Going to Dr. Mercado's practice feels like what medical care must have been like in the old days when doctors used to make house calls.  She and her staff are also wonderful with children.
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Location

5866 Mowry School Road, Newark, CA 94560

Phone: (510) 656-4400

Office Hours

MON - TUE 8:30 am - 5:30 pm

WED Closed

THU 8:30 am - 5:30 pm

FRI 8:30 am - 1:30 pm

SAT 9:00 am - 5:00 pm

SUN Closed

Get in Touch

Email: [email protected]

Phone: (510) 656-4400