
I've been coming to Balentine Plaza Dental Care for a few years now for cleans, check ups and *gulp* a cavity filling! There are a lot of dentists around the place and it can be hard to determine who's good, and who's not.So I'll give you a quick run down of my experience.1) SchedulingThey are very good with offering multiple dates and times, and will find something to fit your schedule. They are very communicative right up to your appointment to ensure you don't forget! (Guilty)They are open on Saturdays which is good for busy families but the do book up quickly!They are great either on the phone, in person, or with texting (I like that personally) - Crystal is a pro at follow up!2) The Surgery It's clean, well presented, lively, and modern. There's a play room for kids, free decent coffee, and the waiting room has lots of natural light - not that you'll be sitting there for long!Parking is super easy, and the building is easy to find. The rooms are good, and they have tvs in each room for those who want to tune out (or can't talk because you have a mouthful of instruments)3) The Admin StaffI've never been here and not been met with a happy and smiley face, a warm welcome, and a genuine interest in me. It's a good sign when the staff are happy to be there! :)4) The Dentists and TechsI'm a doctor's kid so I've met my fair share of medical people. Not only is this team competent, but they are human! They don't treat you like a specimen, but are very good explaining what's going on, what they're going to do, and what it all means. They are very mindful of your comfort and even have numbing gels and stuff for big babies like me! Haha5) The ExperienceI've been going here and been very happy. I like them and well, it's very good considering that I am still going to the dentist to be poked and prodded! On my recent visit which just happened to coincide with my birthday, I was handed an envelope. I assumed it was a generic corporate card so we exchanged pleasantries and I was on my way with clean teeth.However when I opened the envelope at home, I actually found a handwritten note with a personalized message from each staff member, and a Starbucks gift card.Now, having worked in advertising and product design for years, one could be cynical about this as a marketing ploy. However, when one also knows just how much work and effort is involved to not just say you care, but to do the actual work of showing it, it's only then you truly appreciate who is real, and who isn't. Marketing isn't the problem with companies - inauthenticity and pretense is.The card and gift was simply the final piece that showed me this business and group of people actually care about their work, their patients, and how people feel. Their marketing is authentic because they are.So, if you ever find a person let alone a business in life like that, be sure to keep them close because they are rare and valuable! Do yourself a favour and book an appointment!
More